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March 24th: Coronavirus (COVID-19) Update

The COVID-19 pandemic is unfolding minute-by-minute. However, Orange Bank & Trust is in a strong position and as a well-capitalized bank we are always here to support our customers and our communities in prosperous times and in times of crisis as we’ve done for the past 125 years. We are providing a series of relief measures to help our personal and business banking customers mitigate the financial hardships they are facing right now or navigate other challenges that could confront them during this unprecedented time.

Relief options and solutions for clients:

- Refund of overdraft fees for clients who have been impacted by COVID-19

- Waiving early withdrawal penalties on Time Deposit Accounts

- Increase of ATM withdrawal limits and mobile deposit limits are available upon request

- Waiving transaction fees above the stated limits as defined by regulation on money market and savings  accounts for 90 days

- Waiving of late fees or over limit fees for credit cards and rush orders for cards

Waiving fees for our business clients to utilize Remote Deposit Capture for 90 days

If you are experiencing financial hardship please call our Customer Service Center at (845) 341-5000.

We want to remind you that in response to the government recommended social distancing efforts to minimize the growth of the virus, transactions performed at our branches are limited to Drive-Up stations. For branches without Drive–Up capabilities, transactions will be conducted at the front door. All offices will operate under their normally scheduled business hours. Please note, safe deposit box access and assistance for those with disabilities will be available through appointment only. To schedule your appointment, please contact your local branch.

Most functions can be performed electronically from your home or office through online banking or our mobile app. These services will enable you to deposit checks, check account balances, view transactions, pay bills, transfer funds as well as send, receive and request money with P2P – and much more. You can also reach our Customer Service Center during regular business hours at (845) 341-5000 for assistance with any of your banking needs.

We also want to remind clients that online scams, phishing and other fraudulent activities are on the rise due to the coronavirus. It’s common for scammers to take advantage of emergency situations and vulnerabilities. Therefore, the Federal Trade Commission (FTC) offers valuable tips on how you can avoid being a victim of these scams: https://www.consumer.ftc.gov/blog/2020/03/ftc-fda-warnings-sent-sellers-scam-coronavirus-treatments

I want to personally assure you that we will always remain available to our clients and will continue to operate with full capability despite having to potentially modify our method of delivery during this pandemic. For further information from Orange Bank & Trust regarding the COVID-19 pandemic and to find links to our other banking options, please visit us at orangebanktrust.com.